1Shopify
Export your products
Open Products → Export. Choose All products and the CSV for spreadsheets, then Export products. Large stores get the file by email.
Move from Shopify
Your Shopify store, moved to Helm.
What moves from Shopify to Helm, how to export each part, and what stays behind. Or send us your files and we’ll move it for you.
Example · Shop → Products → Import
Shop · Import productsproducts_export.csvShopify
18products42variants61images
Linen shirt3 sizes · 2 colours$34.00New
Olive oil soapNo options$6.50New
Gift box2 sizes$22.00New
Line 14No price, so it comes in as a draftCheck
Not brought inDiscount codes, gift card balances
Bring in 18 productsUndo for 7 days
What moves
Most of your store comes across, and here’s what doesn’t.
Moves with an import
- ProductsVariants, prices, stock, images, collections, tags, SEO titlesShop
- CustomersName, email, phoneCustomers
- Blog postsWith their old linksBlog
Moves with one step
- Your domainPoint it to Helm, or transfer it
- Old product linksEach leads to the product’s new page
Stays behind
- Customer passwordsCustomers sign in by email code, or set a new one
- Discount codesHelm’s Shop has none yet
- Past ordersThey stay in your Shopify export
- Apps and your theme
Before you start: keep your Shopify store open until the move is done. Helm copies your product images from it, because the export file holds image links, not the images themselves.
The steps
Seven steps, one thing each.
2Shopify
Export your customers
Open Customers → Export, choose All customers, then Export customers.
3Helm
Bring in your products
In Helm, open Shop → Products → Import and drop the products file. Check what Helm found, then bring them in. You can undo it for 7 days.
Example · Shop → Products → Import
Shop · Import productsproducts_export.csvShopify
18products42variants61images
Linen shirt3 sizes · 2 colours$34.00New
Olive oil soapNo options$6.50New
Gift box2 sizes$22.00New
Line 14No price, so it comes in as a draftCheck
Not brought inDiscount codes, gift card balances
Bring in 18 productsUndo for 7 days
4Helm
Bring in your customers
Open Customers, then Bring in your customers: Upload, Match columns, Check. Nobody gets an email, and nobody is signed up to anything.
Example
Bring in your customers
1Upload2Match columns3Check
Your columnGoes into
EmailEmail
First NameName
PhonePhone
Accepts Email MarketingLeave out
People who already exist are matched by email and updated. Nothing is deleted.
Continue
5Helm
Bring in your blog
Open Blog → Import posts and paste your store’s address under Or from a blog’s address. Keep Keep their addresses on, so each post keeps its link.
Example
Blog · Import
Or from a blog's address
yourbusiness.com/blogs/news
Keep their addressesOld links lead to the same posts
12 posts foundNothing goes live unless you choose it
6Your domain
Point your domain to Helm
Connect it in Helm’s domain settings, or transfer it out of Shopify if you bought it there. Once it points to Helm, old product links lead to their new pages.
Example · your old links, kept
Your domainConnected
your-business.comPoints to Helm
Old linkNow leads to
/products/linen-shirt/shop/linen-shirt
/products/olive-oil-soap/shop/olive-oil-soap
/products/gift-box/shop/gift-box
18 old product links lead to their new pages.
7Your customers
Tell your customers
Put your new site in your Instagram bio and WhatsApp profile. Email only the people who agreed to hear from you.
Or let us do it
Rather we did it? We’ll move you.
Send your store’s address and what to move. Our team moves your products, customers, blog and domain by hand.
- Free with a Helm trial or plan
- We reply to your request within one business day
Questions
Will my old links still work?
Yes, once your domain points to Helm: each imported product’s old address sends people to its new page.
Do my customers need new passwords?
Passwords can’t be moved out of Shopify. Your customers sign in to Helm with a code sent by email, or set a new password.
Can I keep selling on Instagram?
Yes. Helm’s Shop makes a product feed for Meta (Instagram and Facebook shopping), in English or Arabic.
Can I take my data with me later?
Yes. Products, orders and customers export as CSV files.
Selling in Lebanon? See how Helm runs an online store in Lebanon, compare Helm and Shopify, or see every moving guide.